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Texas City of San Marcos·Texas

RFP Utilities Customer Care Center Answering Services

Closes 7/9/2026$50k – $200kRequest for Proposal
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Description

The City of San Marcos is soliciting sealed proposals for Utilities Customer Care Center Answering Services. The proposal notice outlines the requirements for the services, including the need for vendors to register to download information and submit proposals by July 9, 2026, at 2:00 PM. The award is scheduled for the September 1, 2026, City Council meeting. Some key points to consider include: • The city is looking for a vendor to provide answering services for the Utilities Customer Support Center. • Vendors must register to download information and submit proposals. • Proposals must be received by July 9, 2026, at 2:00 PM. • The award is scheduled for the September 1, 2026, City Council meeting. • Questions must be submitted in writing to the City of San Marcos Purchasing and Contracting Division.

Attached files

Contact

Mari Kruzelock(Purchasing and Contracting Division)

[email protected]

(512) 393-8372

Key dates

Opened
6/10/2026
Closes
7/9/2026
Projected award
9/1/2026

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
561421
Solicitation №
2026-044

Budget estimate

$50,000 – $200,000

The dollar amount range for this opportunity is difficult to estimate without more specific information about the scope of work and the city's budget. However, based on the fact that the city is seeking a vendor to provide answering services for the Utilities Customer Support Center, it is likely that the contract value will be in the range of $50,000 to $200,000 per year, depending on the volume of calls and the level of service required. Factors that may influence the likely payment range include the number of calls handled, the complexity of the services required, and the level of competition among vendors.

AI estimate from the solicitation

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