Third Party Claims Administration for General Liability

The City of Pomona is seeking a qualified third‑party administrator (TPA) to manage its General Liability claims program. The consultant will convert existing claim data, handle daily claims intake, investigation, settlement negotiation, litigation support, sub‑rogation, reporting, and provide 24‑hour on‑call service. The work includes maintaining a claims‑management system, delivering monthly statistical reports, and supporting the City’s risk‑management team. The contract will be awarded to the most qualified proposer offering a reasonable price, with performance evaluated on technical approach, experience, and cost. • Convert all current iVOS claim data to the consultant’s system within 30 days of receipt. • Perform full claims lifecycle services – intake, reserve assignment, investigation, settlement recommendation, payment processing, litigation coordination, and sub‑rogation. • Provide monthly statistical reports, annual summaries, and maintain a 24‑hour on‑call line for emergency claim reporting.