Description
The Indian Health Service (IHS) is seeking Indian‑owned firms to provide ongoing technical support, software upgrades, customization, training, and licensing services for its existing Nuvolo Computerized Maintenance Management System (CMMS) hosted on a ServiceNow cloud platform. The effort is a base‑year contract with up to four optional renewal years, covering a nationwide network of IHS regional offices. The contractor must be a Nuvolo‑certified partner and must deliver SaaS support, end‑user training, and license renewal for approximately 800 users.
• Annual maintenance, upgrades, and updates of the Nuvolo CMMS (ServiceNow cloud).
• Customization, integration of third‑party modules (e.g., GIS, cybersecurity, TMDE), and on‑site training/consulting.
• Ongoing licensing renewal and support services, with a one‑year base period and optional extensions.
Attached files
Contact
Maliaka Pinkney(Contract Specialist)