RFI - Systems Administrator PWS

The Air Force Installation Contracting Center (AFICC) is seeking information from interested parties regarding the provision of functional systems administration, computer systems security, and end-user technical support services. The services will be performed at Joint Base Pearl Harbor-Hickam in Hawaii. The contractor will be responsible for diagnosing and resolving software, hardware, and network issues, administering user accounts and access controls, ensuring cybersecurity compliance and system integrity, and providing technical assistance to end users. The contractor will also be required to document all efforts performed under this task in a detailed Monthly Summary Report (MSR). Some key responsibilities include: • Diagnosing and resolving software, hardware, and network issues • Administering user accounts and access controls • Ensuring cybersecurity compliance and system integrity • Providing technical assistance to end users • Supporting software and hardware lifecycle management • Maintaining professional standards of conduct in all interactions • Managing and maintaining the Directorate's cell phone and tablet program