Description
Missoula County is seeking a fully integrated, NENA‑compliant Emergency Medical Dispatch (EMD) software system that will interface with its existing New World CAD platform and Motorola Vesta 9‑1‑1 telephony. The vendor must deliver software, installation, training, and ongoing 24/7 support, with a minimum one‑year maintenance term and optional extensions up to five years. The solution must meet a broad set of national standards and provide robust QA reporting and training materials.
• Provide scripted EMD protocols with dynamic questioning and pre‑arrival instructions.
• Integrate seamlessly with County’s CAD (New World) and 9‑1‑1 phone system (Motorola Vesta).
• Deliver training curriculum, physical guide materials, and continuous education for 27 dispatch operators and 2 administrators.
• Offer 24 × 7 technical support, warranty service, and optional fire/law‑enforcement modules.
• Demonstrate prior experience, appropriate insurance, and compliance with federal, state, and local regulations.