Description
UTMB is seeking a vendor to design, implement, and operate a 24/7/365 fraud‑and‑abuse hotline intake service combined with a secure, configurable case‑management database. The solution must support phone and web reporting, provide rapid notifications, enable data migration from existing systems, integrate with UTMB’s Single Sign‑On and Microsoft Intune environments, and deliver robust reporting, analytics, and audit‑trail capabilities. The agency is gathering market information only and may issue a formal RFP later.
• 24/7 hotline intake via dedicated phone lines and secure web portal, with 15‑minute urgent notification requirement.
• Secure, customizable database for logging, assigning, and tracking investigations, plus migration of existing data.
• Integration with SSO (Azure AD/SAML/OAuth), Microsoft Intune, and other enterprise systems; includes APIs, analytics dashboards, and disaster‑recovery provisions.
• Full implementation plan, configuration, testing, training, and ongoing support to be detailed in the response.
• No budget disclosed; vendors must provide high‑level cost estimates across setup, licensing, service, migration, and optional enhancements.