Erie VAMC Phone Answering Services

The Department of Veterans Affairs in Erie, Pennsylvania requires Switchboard services (telephone communications). The Contractor shall provide all necessary personnel and supervision as required by this statement of work (SOW), to provide switchboard services (telephone communications) for the operations of all switchboard activities at the Erie, Department of Veterans Affairs Medical Center. Some key responsibilities include: • Receiving and routing incoming calls • Placing outgoing calls • Transferring calls • Providing general information to callers • Monitoring alarm systems • Maintaining logs and records The proposed contract will be firm-fixed price for a base of 6-months and three (3) 1-year option periods. The Government will provide the facilities, equipment, and services necessary for the performance of this contract.