Description
The State of Tennessee’s Emergency Management Authority seeks a commercially‑available, cloud‑based Critical Incident Management System (CIMS) to improve real‑time incident tracking, resource coordination, multi‑agency communication, and reporting across the agency and its partners. The solution must be SaaS, FedRAMP‑moderate (or equivalent) authorized, integrate natively with ESRI ArcGIS Online, support at least 5,000 provisioned user accounts and 300 concurrent users (surge to 600), provide no‑code/low‑code configuration tools, robust role‑based access control, offline data entry, and 24×7 support with defined SLAs. The contract is a five‑year firm‑fixed‑price award with a maximum liability of $800,000, encompassing implementation, annual subscription, licensing, training, and ongoing support.