Emergency Dispatch Services - Fort Devens, MA

The United States Army Garrison (USAG) at Fort Devens, MA is seeking a contractor to provide emergency dispatch services. The contractor will be responsible for monitoring all 911 phone calls from the Fort Devens installation, dispatching patrol cars to the recorded address of these calls, and dispatching ambulances and fire services to these calls if needed. The contractor will also provide communication capabilities between the Fort Devens Police department and the local Municipal and State Police Departments. The contract will be for a period of 54 months, with a base period of 12 months and four option periods of 12 months each. • The contractor must have experience in providing emergency dispatch services. • The contractor must have a current switchboard that is tied into the local telephone service. • The contractor must be able to provide all necessary equipment and personnel to perform the required services. • The contractor must have a working knowledge of GFEBS and complete GFEBS training modules within 30 days of being employed. • The contractor must provide a Quality Control Plan (QCP) that is acceptable to the Contracting Officer.