AI Agent(s) for Enrollment Management – Student Services

Washington State University is seeking proposals from qualified contractors to provide autonomous artificial intelligence (AI) agent solutions for undergraduate student-facing services for the entire WSU system. The primary objectives of this RFP include data security, confidentiality, and privacy practices, as well as the ability to expedite and improve accuracy in transcript evaluation for admissions and student onboarding. The selected contractor will be expected to provide both the solutions and implementation services to deploy those solutions within the stated timeframe estimates. Some key requirements and functionalities for the AI Agent(s) being sought include: • Expedite, increase, and improve accuracy in transcript evaluation for admissions and student onboarding • Assign an AI agent a “territory” based on population, geography, major, or funnel progression • Enhance the static drip campaigns with personalized messaging across all channels • Serve as a 24/7 helpdesk to future WSU students and families • Complete enrollment funnel tasks with specific Call to Action (CTA) with designated populations The RFP also encourages respondents to provide any and all solutions, features, and capabilities aimed at student recruitment, student retention, student/family help desk, student/family communications, student/family service enhancements, or anything else that the respondent’s firm may offer with the use of AI.