Description
The State of Arizona, through its Department of Administration, is seeking a single vendor to design, develop, implement, host, and operate a comprehensive reservation‑software platform, public‑facing website, and call‑center solution for Arizona State Parks & Trails. The effort includes a centralized reservation system covering campsites, cabins, tours, events, and retail sales; a point‑of‑sale and inventory management module; a consumer‑focused website with SEO and analytics; and a staffed, 7‑day‑a‑week call center with accessibility provisions. The contract is a 12‑month initial term with optional one‑month renewals up to a total of seven years, includes performance‑based SLAs (99.999 % uptime, 5‑minute RTO, 24 × 7 support), and requires compliance with PCI‑DSS, WCAG AA, and Arizona‑specific security standards.
• Core deliverables: reservation system, website, call‑center operations, reporting/analytics, and ongoing maintenance.
• Pricing model: per‑transaction fees (e.g., $3‑$5 per reservation), optional service fees, and hourly rates for enhancements ($125–$140/hr).
• Mandatory compliance: insurance/bond ($500 K), background checks, AZRAMP security assessment, and extensive documentation (method of approach, key personnel, references, confidentiality designations).