Paratransit Scheduling and Dispatch System Software

The City of Phoenix is seeking information on current technologies for a Paratransit Scheduling and Dispatch System. The City is interested in exploring all potential solutions and key considerations, including industry best practices, related to the Paratransit Scheduling and Dispatch System. The City provides Dial-a-Ride paratransit service to customers in a service area comprised of approximately 430 square miles. The City requires vehicles to be dispatched to any location within this area during operating hours. • Identify current industry best practices and technological innovations in paratransit scheduling and dispatch systems. • Explore software solutions that streamline scheduling, routing, and dispatching functions to improve service reliability. • Assess options for integrating with the City’s existing Clever Devices CAD/AVL system and other relevant transit technologies. • Evaluate methods to enhance the customer experience, including intuitive user interfaces for riders and accessible communication tools. • Explore data management and reporting capabilities to support performance monitoring. • Review cybersecurity, data privacy, and system resilience features.