Description
The Department of Veterans Affairs is seeking a contractor to provide services for the Veterans Outcome Assessment Program (VOAP). The contractor will be responsible for collecting data from Veterans who have received mental health and/or suicide prevention services. The contractor will conduct telephone interviews with Veterans, track participants, and provide digital data to the VA. The contract has a base year and four option years, with a total of 16,000 pairs of interviews to be completed per year. The contractor must provide a Contract Manager and a Clinical Director, and all staff who will be interviewing Veterans must have background checks and take VA TMS training.
• The contractor will contact and interview Veterans at baseline and follow-up, using a structured and scripted interview provided by the VA.
• The contractor will provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to collect interview data from Veterans.
• The contractor will conduct interviews in a sensitive, quiet, and confidential environment using qualified and trained staff.
• The contractor will provide the Contracting Officer’s Representative with informal weekly status updates and a detailed quarterly report of completed interviews.