Technical Support for Hexagon Infor 7i Enterprise Edition EAM Software

The Federal Emergency Management Agency (FEMA) is seeking technical support for Hexagon Infor 7i Enterprise Edition EAM software. The contractor will provide one-year of technical support coverage for the software license configuration, including monthly maintenance, telephone support, bulletin board support, and upgrades. The software is already in use at the Center for Domestic Preparedness (CDP) and has been integrated into the server infrastructure since at least 2008. • The contractor must provide support for 1 site license, 15 named users, 15 reporting consumers, and 30 name users (requestors). • The application is a proprietary product and technical support can only be provided by the manufacturer/developer. • The intended procurement will be classified under North American Industry Classification System (NAICS) 513210. • Capability statements shall be submitted by email only as a MS Word or Adobe PDF attachment to Justin Burger at [email protected].