RFP - Inmate Telephone Services for Monroe County Sheriff's Office

The Monroe County Sheriff’s Office is seeking a vendor to provide inmate telephone services, covering the installation, operation, and maintenance of phone systems within the county jail. The contract will likely include provision of hardware, billing services, compliance with federal inmate call regulations, and ongoing support. This opportunity is suited for telecom companies experienced with secure, regulated communication solutions for correctional facilities. • Provide and maintain telephone hardware and infrastructure inside the jail. • Manage inmate call billing, ensuring compliance with the Justice Department’s inmate calling regulations. • Offer 24/7 technical support, system monitoring, and reporting for usage and revenue. • Potentially integrate with existing county payment and record‑keeping systems. • Must meet strict security, privacy, and reliability standards for correctional environments.