Description
The Massachusetts Bay Transportation Authority (MBTA) is seeking information about smartphone-based, live agent visual interpreting tools or other solutions that can help riders who are blind or have low vision navigate the MBTA's rapid transit system. The MBTA is looking for a solution that can provide audio and visual assistance to riders, and is interested in learning about the user experience, implementation, technical requirements, and reporting metrics of potential solutions. The MBTA has 267 rapid transit stations in 175+ cities and towns across Eastern Massachusetts and parts of Rhode Island, and is looking for a solution that can effectively navigate these complex environments. Some key questions that responders should address in their submissions include: What is your approach to providing audio and visual assistance? How does a user "engage" your solution? Can your solution function effectively in both indoor and outdoor transit environments? What languages does your solution support? What is your process for implementation, and what is a typical timeline?
• The solution should be able to provide audio and visual assistance to riders who are blind or have low vision.
• The solution should be able to function effectively in both indoor and outdoor transit environments.
• The solution should be able to support multiple languages.
• The solution should have a user-friendly interface and be easy to use.
• The solution should be able to provide reporting metrics such as usage, calls, and customer satisfaction.
• The solution should be compliant with Web Content Accessibility Guidelines (WCAG) version 2.1, levels AA or AAA.