Professional Services for IT Operational Efficiency Review

The City of Irving’s Information Technology Department is seeking a qualified consulting firm to perform a comprehensive assessment of its IT organization, staffing, service delivery, processes, technology lifecycle management, and project governance. The goal is to identify efficiency and cost‑saving opportunities, develop a staffing evaluation tool, propose an allocation methodology, and deliver clear implementation‑ready recommendations. The effort will be phased, with a technology‑replacement assessment expected in the first quarter and optional implementation support as an add‑on. The consultant must work with existing data, benchmark against peer municipalities, and produce deliverables that can be maintained by a small internal team. • Evaluate IT department structure, roles, and staffing levels (≈50 staff). • Review service delivery, operational processes, and technology lifecycle management. • Conduct a technology‑replacement assessment in Q1. • Develop a repeatable staffing‑evaluation model and allocation methodology for annual budgeting. • Provide detailed, actionable recommendations with implementation steps; optional implementation hours can be quoted separately. • Leverage findings across phases to avoid duplicated effort. • Benchmark against peer cities (e.g., Richardson, Garland, Plano, etc.). • Deliver final report and tools by the proposal close date (09/25/2026).