Enrollment Broker Systems and Services

The State of Michigan is seeking a vendor to provide Enrollment Broker Systems and Services. The selected vendor will be responsible for providing enrollment brokerage services, including customer service, eligibility determination, and enrollment processing for various health care programs. The vendor will also be required to provide a web-based self-service portal and integrate with existing state systems, such as CHAMPS and MILogin. The contract is expected to be for a period of 10 years, with the option to extend for an additional 5 years. The vendor will be required to provide detailed pricing information, including costs for call center services, IT system support, and mailing services. Some key aspects of the job include: • Providing customer service and support to beneficiaries and providers • Processing enrollments and disenrollments • Maintaining accurate and up-to-date records • Providing reporting and analytics • Integrating with existing state systems • Providing a web-based self-service portal • Meeting service level agreements (SLAs) for call center performance and other metrics The State is looking for a vendor that can provide a comprehensive and integrated solution that meets the needs of its beneficiaries and providers. The vendor should have experience in providing similar services and be able to demonstrate a strong understanding of the requirements and needs of the State. Some of the key requirements for the vendor include: • Experience in providing enrollment brokerage services • Ability to integrate with existing state systems • Strong customer service and support capabilities • Ability to provide detailed reporting and analytics • Ability to meet SLAs for call center performance and other metrics • Ability to provide a web-based self-service portal The vendor should also be able to demonstrate a strong understanding of the State's requirements and needs, and be able to provide a comprehensive and integrated solution that meets those needs.