PUBLIC SAFETY OFFICER’S BENEFITS PROGRAM (PSOB) OUTREACH, CALL CENTER, AND PARALEGAL SUPPORT SERVICES

The US Department of Justice is seeking information from qualified vendors to provide outreach, call center, and paralegal support services for the Public Safety Officer’s Benefits Program (PSOB). The program provides benefits to public safety officers and their families in the event of a line of duty death or catastrophic injury. The contractor will be responsible for maintaining and operating a customer call center, providing case file management, customer resource assistance, and paralegal support services. The contractor will also be required to provide timely and respectful assistance to survivors, injured officers, and public safety agencies. • Maintain and operate the BJA PSOB Customer Call Center • Provide case file management • Provide customer resource assistance • Provide paralegal support services • Work with the PSOB Director and other PSOB staff to communicate updates and progress on active applications • Ensure completion of all claims within 10 working days • Provide customer service to dependents of fallen and injured officers seeking educational assistance through the Public Safety Officers’ Educational Assistance (PSOEA) Program