Contact Center Solutions

The Virginia Community College Shared Services Center is seeking a qualified vendor to deliver a comprehensive contact‑center solution that will support student inquiries on enrollment, retention, financial aid, and student accounts. The contractor must furnish all labor, materials, equipment, supervision, and related services required to implement and operate the solution as defined in the attached specifications. This effort is intended to enhance the college system’s ability to respond quickly and accurately to student needs across multiple campuses. • Provide a full‑service contact‑center platform (hardware, software, and integration) tailored to higher‑education student support. • Deliver implementation, training, and ongoing maintenance for the solution. • Support optional rollout to individual colleges, allowing each to select the specific services needed. • Meet all deadlines: questions due May 29 2026, proposal submission by June 23 2026.