Call Center

The County of San Mateo is seeking proposals for a Call Center to provide an enhanced symptom screener for patients. The selected vendor will be responsible for ensuring the tool remains reliable, up-to-date, and aligned with organizational needs throughout the term. Key responsibilities include: • Providing an enhanced symptom screener for patients • Ensuring the tool remains reliable, up-to-date, and aligned with organizational needs • Complying with healthcare regulations • Maintaining insurance coverage, including cyber liability, general liability, and workers' compensation The proposal should include a technical proposal, fee proposal, and other required documents. The County will evaluate proposals based on criteria such as project approach, firm qualifications, team qualifications, and price.