Description
The Texas Health and Human Services Commission (HHSC) is soliciting competitive bids to provide Labware Customer Care Program (LCCP) support services for the Department of State Health Services laboratory data‑management system. The contractor will deliver an additional 120 hours of support per month (on top of an existing 40‑hour baseline), covering remote configuration, system administration, and minor call‑back assistance. Services are to be performed online, Monday‑Friday, 8 a.m.‑5 p.m. Central Time. The contract will be awarded to a qualified vendor who can demonstrate relevant experience, financial capability, and the ability to meet the specified performance schedule. Bids must be submitted electronically (or via the HHS Online Bid Room) by 10:30 a.m. on September 15, 2026.
• Scope: Labware LCCP software maintenance, updates, data‑hosting, and remote support.
• Required effort: 120 hours/month (plus existing 40 hours).
• Delivery: Online, business‑hours, CT.
• Submission deadline: 9/15/2026 10:30 AM (electronic).
• Questions due: 9/4/2026.
• Estimated contract value: $60,750.
• Mandatory compliance with Texas procurement statutes and HUB subcontracting plan.