CISCO UCS SUPPORT & SMARTnet EQUIPMENT EXTENDED WARRANTY

The San Antonio Water System (SAWS) is soliciting quotes for extended hardware maintenance and support of Cisco equipment. The selected vendor will be required to provide 24/7 onsite support, replacement parts meeting OEM specifications, and have a regional office within the state of Texas. The vendor must also have field engineers located within San Antonio, TX, and a full capability of an online portal with automated ticketing support and email monitoring. The contract will be for one year with three annual optional renewals/extensions, for a total of four years. • The contract includes extended hardware maintenance and support of Cisco equipment. • The vendor must provide 24/7 onsite support. • The vendor must have replacement parts meeting OEM specifications. • The vendor must have a regional office within the state of Texas. • The vendor must have field engineers located within San Antonio, TX. • The vendor must have a full capability of an online portal with automated ticketing support and email monitoring.