Employee Assistance Program

The City of Orlando is seeking a qualified Employee Assistance Program (EAP) provider to deliver professional, confidential EAP services to approximately 3,721 benefit-eligible employees, including law enforcement officers, firefighters, professional staff, and blue-collar municipal personnel, as well as their eligible dependents. The goal of the EAP is to promote a healthy and safe work environment by offering timely resources to address issues that may affect job performance, health, or behavior. The selected provider will be required to deliver comprehensive counseling, crisis intervention, work/life support, management consultation, education, and referral services, with a seamless transition of care to the City’s medical plan provider for treatment required beyond the EAP benefit. Some key services include: * Up to seven (7) confidential counseling sessions per incident per year * 18 hours of onsite/virtual training and seminars annually * 10 hours of Critical Incident Stress Debriefing (CISD) annually * Two (2) onsite counselors available on an hourly fee basis * Telehealth/virtual EAP counseling options * Online appointment scheduling capability * Self-directed tools and ADA-compliant online/internet services and resources * Work/Life Balance assistance accessible via an ADA-compliant website/portal, telephonic support, and/or mobile application * Annual training session on the EAP Program & Services for City administrative personnel and senior management * Quarterly and annual utilization reports * Maintenance of confidential information and records in accordance with HIPAA and all State and Federal regulations.