Medical Assistance Transportation

The Calvert County Health Department is seeking a qualified vendor to provide non-emergency ambulatory and wheelchair van transportation services, as well as non-emergency ambulance services, for eligible Medical Assistance/HealthChoice recipients in Calvert County. The vendor will be responsible for providing transportation to and from medically necessary appointments, hospital discharges, and emergency room releases. The contract will be for a period of one year, with the option to renew for up to three additional one-year periods. The vendor will be required to have a screening mechanism in place to ensure that recipients are eligible for transportation services and to provide transportation in a safe and timely manner. • The vendor will be responsible for providing all necessary vehicles and equipment for transportation services. • The vendor will be required to have a system in place for tracking and reporting transportation services, including the number of trips and miles logged. • The vendor will be responsible for ensuring that all drivers and staff are trained and certified in Red Cross Basic First Aid and Cardiopulmonary Resuscitation (C.P.R.). • The vendor will be required to have a plan in place for handling emergencies and unexpected situations. • The vendor will be responsible for providing transportation services 7 days a week, 24 hours a day. • The vendor will be required to have a system in place for handling customer complaints and feedback.