Human Services Case & Financial Management System

The City of Norfolk is seeking a vendor to design, develop, and implement a comprehensive Human Services Case & Financial Management System. This solution will integrate case management, financial tracking, reporting, and citizen services into a single technology platform, supporting the city’s social service agencies and improving operational efficiency. • Develop a custom software platform that handles case intake, eligibility determination, service tracking, and outcome reporting. • Provide financial management modules for budgeting, billing, disbursements, and audit trails integrated with existing municipal finance systems. • Deliver implementation services including data migration, user training, system testing, and post‑go‑live support. • Ensure compliance with federal and state regulations (e.g., HIPAA, Medicaid) and city data‑security policies. • Offer ongoing maintenance and enhancements for a specified contract period.