Third-Party Damage Recovery and Claims Management Services

The City of Hurst, Texas is soliciting sealed proposals from qualified firms to provide third-party damage recovery and claims management services. The City seeks a contractor with demonstrated experience identifying, documenting, pursuing, negotiating, and recovering costs owed to governmental entities for damage to City-owned vehicles, equipment, public assets, infrastructure, and related losses caused by responsible third parties. The scope of services includes program implementation and onboarding, claims identification and discovery, fleet vehicle and equipment damage recovery, public asset and infrastructure damage recovery, contractor-caused damage recovery, dormant or closed claim review, claims investigation and documentation, insurance carrier and third-party coordination, and reporting and transparency. The City intends to retain full control over which claims are handled internally, submitted to the City’s risk pool or insurance provider, referred to legal counsel, or assigned to the selected contractor for recovery. The contractor may identify recovery opportunities and make recommendations, but the City shall determine which claims, if any, are assigned to the contractor. Some key responsibilities of the contractor include: • Claims identification and discovery • Fleet vehicle and equipment damage recovery • Public asset and infrastructure damage recovery • Contractor-caused damage recovery • Dormant or closed claim review • Claims investigation and documentation • Insurance carrier and third-party coordination • Reporting and transparency The City expects the selected contractor to operate within a City-controlled claim review and assignment process, maintain accurate and detailed records, and provide regular reporting. The contractor shall also comply with all applicable federal, state, and local laws, regulations, and professional standards.