EMPLOYEE ASSISTANCE PROGRAM

Shasta County is seeking a qualified vendor to deliver a comprehensive Employee Assistance Program (EAP) for approximately 1,930 county employees and their eligible family members. The contract will begin on January 1 2027, run for an initial one‑year term with an optional two‑year extension, and requires 24/7 toll‑free access, multilingual support, legal/financial counseling, childcare and elder‑care referrals, crisis‑response services, on‑site training, and regular reporting. Vendors must demonstrate at least five years of comparable EAP experience, provide licensed counselors, maintain HIPAA‑compliant data security, and supply a dedicated account manager. • 24‑hour, 365‑day toll‑free hotline and mobile/app access • Unlimited legal, financial, childcare, elder‑care, pet‑care, and personal‑service referrals • Critical‑incident stress debriefing and layoff/RIF support (minimum 15 attendees) • Emergency after‑hours counseling with 30‑minute response time • Monthly e‑newsletters, quarterly utilization reports, and ad‑hoc reports • Required on‑site training and promotional material creation (additional cost for printed items) • Minimum five‑year EAP experience with similar‑size public agencies; counselors must have ≥3 years clinical experience • Secure, HIPAA‑compliant data management and quarterly utilization reporting • Pricing to include per‑employee/month (or flat annual) fee, optional training costs, and a not‑to‑exceed rate guarantee for up to three years.