Description
The Department of Revenue (REV) is seeking a vendor to provide Child Support State Disbursement Unit (SDU) services. The SDU is responsible for receiving, processing, and disbursing child support payments. The vendor will be required to provide a range of services, including receipt processing, exception processing, bank deposits, disbursement processing, banking, reconciliation, and customer service. The vendor will also be required to provide debit card services, including card issuance, card loading, and card maintenance. The contract will be for a period of time to be determined, and the vendor will be required to meet certain performance standards and requirements.
Some key points about the job and scope of work include:
* The SDU processes a large volume of child support payments, with over 90% of receipts being electronic and over 94% of disbursements being electronic.
* The vendor will be required to provide daily, weekly, and monthly reports on various aspects of SDU operations, including payment processing, customer service, and debit card activities.
* The vendor will be required to maintain a comprehensive security plan and to conduct annual SOC 1 and SOC 2 audits.
* The vendor will be required to provide 24/7 customer service, including phone, IVR, and website support.
* The vendor will be required to meet certain performance standards, including timely processing of payments and customer service inquiries.