SC HOUSING AUTOMATED CALL SERVICE SYSTEM

The State Fiscal Accountability Authority is seeking a vendor to design, develop, and operate an automated call service system for South Carolina Housing. The solution must support resident inquiries, automated scheduling, and integration with existing housing databases, providing a reliable, user‑friendly telephone interface. • Design and implement a full‑featured IVR (Interactive Voice Response) platform that can handle high‑volume call traffic. • Integrate the call system with SC Housing’s existing data repositories and CRM tools for real‑time information retrieval. • Provide ongoing maintenance, system monitoring, and technical support throughout the contract period. • Deliver training materials and sessions for SC Housing staff to manage and update call scripts. • Ensure compliance with state accessibility standards and data security requirements.