Webb County Inmate Telephone Services

The County of Webb is seeking a turnkey, fully managed inmate telephone system for the Webb County Jail. The system should include all equipment, installation, maintenance, network services, and customer support necessary to provide secure, reliable, and monitored telecommunications for inmates and facility staff. The selected vendor will provide a three-year initial term with the option to extend for two additional one-year terms. The system must comply with all applicable Texas Commission on Jail Standards (TCJS) requirements and Federal Communications Commission (FCC) regulations governing inmate calling services. Key features of the system include: • A complete telecommunications system for all inmate housing areas, visitation areas, and designated facilities • Compliance with Texas Commission on Jail Standards (TCJS) rules and FCC/SEC regulations related to inmate telephone services • Equipment and systems that prevent unauthorized calls, including 3-way calling, call forwarding, and conference bridging • A secure, web-based interface for County staff for call management, playback, and data retention • Integration with inmate management systems (JMS) • Video visitation capability • Messaging, voicemail, and tablet-based communication options • Real-time call data access through a secure portal • Fraud detection and AI-based monitoring The County is looking for a vendor with experience providing inmate communication systems in county jails or similar correctional environments. The vendor should have a proven track record of successful system implementations, operational reliability, and references from other governmental entities.