6100019565 Employee Engagement Survey Plan

The City of San Antonio is soliciting proposals from qualified consulting firms to develop a comprehensive 3‑ to 5‑year employee‑engagement‑survey plan. The selected vendor will design a long‑term survey framework, identify best practices, pinpoint performance gaps, and provide actionable recommendations to improve city operations and customer service. • Scope includes creation of a multi‑year survey calendar, methodology, data‑collection tools, analysis protocols, and reporting templates. • Vendor must deliver strategic guidance, training for internal staff, and periodic performance‑gap assessments throughout the contract term. • The solicitation is open‑ended on budget; bidders must propose a cost structure (fixed‑price or T&M) that covers planning, implementation support, and ongoing advisory services over the 3‑5‑year horizon.