Five9 Call Center Services

The Maryland State Department of Education is seeking a vendor to provide Five9 call center software and associated services for a one‑year period. The contract will cover licensing, implementation, configuration, training, and ongoing technical support for the state’s Department of Education contact center. Small, minority‑ and veteran‑owned businesses are encouraged to submit proposals. • Scope: Provide Five9 cloud‑based call center platform (software licenses, user seats, integrations). • Services: System setup, customization to meet DE education application workflows, user training, help‑desk support, and maintenance. • Duration: 1 year, with possible renewal at the agency’s discretion. • Deadline: October 6, 2026 2:00 PM EST (extended via Addendum No. 1). • Eligibility: Open to all vendors; preference for small, minority‑ and veteran‑owned firms. • Attachments: Detailed technical requirements, supplemental IT specifications, and the original solicitation.