Fire and Emergency Services Records Management Software Solution

The City of Rochester Hills is seeking a cloud-based emergency services records management system to improve operation efficiency, enhance data access, and ensure compliance with federal and state reporting standards. The system must be able to integrate with Oakland County's CLEMIS CAD system and provide a single point of data entry. The ideal solution will be reliable, secure, and intuitive, and will meet the current and future needs of the City. Key features of the system include occupancy management, inspections, permitting, incident reporting, and ePCR. The system must also be able to operate across multiple platforms, including Windows-based computers, mobile phones, and tablets. Some of the key requirements of the system include: * A cloud-hosted (SaaS) platform * Compliance with NEMSIS 3.5 and NFIRS 5.0 * Ability to integrate with LifePak 15 and 35 Cardiac devices * Ability to add user-defined fields * High availability and ability to be online 24/7/365 * Ability to create reports within the application * Ability to export GIS-related information for mapping with the City's GIS data * Ability to track open records and data requests * Ability to generate limited or redacted incident reports * Ability to document public education events * Patient care reports for local healthcare facilities via print, electronic transfer, and digital media * Syncs time with NTP and/or CAD across all device types * Quality assurance, report auditing, and compliance with protocols * Allows multiple units to simultaneously enter multiple patients per incident * Approval chain for narcotic administration in accordance with Drug Enforcement Agency requirements * Ability to manage incidents on multiple devices * Billing integration with secure and tested capability to transmit necessary patient care data to third-party EMS billing providers via API or other compliant means