Customer Journey and Process Improvement Consultant

The University of Missouri is seeking a Customer Journey and Process Improvement Consultant to provide services for the UMKC Innovation Center. The consultant will be responsible for improving processes and customer journeys. The scope of work includes providing consulting services to identify areas for improvement and implement changes. The university is looking for a supplier who can provide expertise in process improvement and customer journey mapping. The contract will be awarded to the supplier who best meets the university's needs. • The consultant should have experience in process improvement and customer journey mapping • The consultant should be able to provide expertise in identifying areas for improvement and implementing changes • The consultant should be able to work with the university's staff to implement changes • The consultant should be able to provide training and support to the university's staff • The consultant should be able to provide a report on the improvements made and the results achieved