Description
The Gwinnett County Board of Commissioners is soliciting competitive sealed bids from qualified suppliers for the Provision of Galaxy Access Control System Integrator Services on an Annual Contract for the Department of Support Services. The contract includes preventative maintenance, troubleshooting, emergency repairs, system design, programming, third-party integrations, operational support, and other system installation services. The service provider must be an authorized dealer for Galaxy access control products and maintain relevant certifications. The contract will be awarded to the service provider submitting the lowest responsive and responsible bid.
• The service provider shall furnish all insurance, transportation, materials, supplies, parts, test equipment, instrumentation, apparatus, services, tools, project management, supervision, labor, technical knowledge, skills, and all things necessary to provide the outlined services.
• The service provider shall provide a written report detailing the services to each panel, including date, time, hours spent, task performed, and recommendation within 7 days of the service visit.
• The service provider shall notify the County representative immediately with any items identified as deficient and make any repairs identified which are under $2,000.00 at the time of the inspection.
• The service provider shall provide unit pricing for upgrading each client workstation.
• The service provider shall provide unit pricing for firmware upgrades at all access control panels.
• The service provider shall provide recommendations for hardware upgrades, software programming, hardware end of life, support cut-offs, discontinued parts, and any recalls.