Description
The National Institutes of Health (NIH) is seeking a service and maintenance agreement for an Agilent liquid chromatography mass spectrometry single quadrupole system. The agreement will include one base year and three option years. The contractor will provide scheduled preventive maintenance, corrective maintenance, replacement of defective parts, labor and travel costs, telephone and remote technical support, software and firmware updates, and performance verification. The contractor will also provide deliverables such as preventive maintenance service reports, repair/service reports, and annual service summaries.
• The system consists of multiple integrated modules that require routine preventive maintenance and timely repair to sustain operational readiness.
• The contractor will provide a CrossLab Silver Plus Service Agreement covering the instrumentation.
• The contractor will perform services in accordance with manufacturer standards and applicable federal regulations.
• The Government will provide access to the equipment and facility, a point of contact for coordination and scheduling of services, and review and approve service reports and deliverables.