CRM for Donor Relations (RFI)

The University at Buffalo is issuing an RFI to gather information on donor‑relationship‑management (CRM) platforms that can support its advancement and fundraising operations. The university seeks a centralized solution for donor record keeping, gift and pledge tracking, campaign and event management, communications, reporting, and collaboration across development teams, with particular interest in social‑media integration and long‑term usability. Vendors are asked to provide details on product capabilities, implementation approach, training, support, pricing models, and any additional services that could enhance the system’s effectiveness. Although no contract will be awarded from this RFI, the responses will inform future procurement decisions. • Centralized donor management system covering records, gifts, pledges, campaigns, events, communications, and reporting. • Emphasis on collaboration tools for advancement staff and integration with social‑media channels. • Vendors to detail implementation plans, training, support, pricing structures, and optional value‑added services.