Description
The Essex Westford School District is seeking a Hosted VoIP-Based Telephony System to replace traditional telephone service and associated premise hardware. The system should provide DID/DOD connectivity to the public switched telephone network for approximately 2,100 users throughout the entire school district. The system must include features such as automated attendant, call detail reporting, call trace, classes of service, e911 compliance, and user portal. The vendor must also provide IP set features such as telephones devices that support SIP, anonymous call rejection, busy lamp field, call forwarding, call hold, call pickup, caller ID, do not disturb, last number redial, music on hold, repeat dialing, three-way conferencing, and voice mail.
• The system must be able to provide incoming call line identification and port approximately 1,500 DID numbers.
• The vendor must disclose the technology used to deliver internet access and all underlying service providers.
• The system must include a district-wide paging system and a paging system per school site.
• The vendor must provide a detailed description of their project management and implementation processes, including a timeline of the implementation stages, onsite training, and support.
• The vendor must provide a detailed description of their post-implementation support and maintenance process, including response times and manufacturer's warranty.