Rider Information & Trip Planning Platform Solution

The Ben Franklin Transit is seeking a digital platform to improve the public transit rider experience by delivering real-time service information, trip planning, and two-way communication. The platform must offer mobile and web access, integrate with existing transit data systems, support agency planning needs, and provide tools for managing live service updates, including detours. Key features include real-time service information, trip planning, live detour and service change management, planning and analytics tools, customer engagement and communication, admin portal, accessibility and language support, and integration and future readiness. The selected vendor will provide a fully functional rider information platform, administrative dashboard and tools, data export and visualization capabilities, configuration, onboarding, and staff training, and ongoing support, updates, and maintenance. • The platform must be able to deliver accurate real-time information and trip planning tools to riders. • The platform must provide flexible tools for service communication and operational updates. • The platform must enable the agency to collect, analyze, and visualize rider behavior and platform usage. • The platform must support phased integration with fare payment systems in the future.