Personnel Support Services

The United States Space Force is seeking a contractor to provide personnel support services at Patrick Space Force Base (PSFB) and Cape Canaveral Space Force Station (CCSFS). The contractor will be responsible for providing customer-oriented personnel services, including greeting customers, answering questions, researching guidance, verifying documentation, creating command access cards and USID cards, updating the Defense Enrollment Eligibility Reporting System (DEERS), and troubleshooting CAC issues. The contractor must ensure all work is performed in compliance with local, state, and federal laws and regulations. • The contractor will work in the Customer Service DEERS/CAC/ID Section and maintain 0730-1630 customer service hours. • The contractor will process DEERS requests, CACs, and USIDs in accordance with Department of the Air Force Instruction (DAFI) 36-3026, Volume 1, and other applicable regulations. • The contractor will provide assistance with all inquiries regarding the functions and tasks identified in the Performance Work Statement (PWS). • The contractor will ensure customer satisfaction surveys are readily available to all customers.