Customer Journey and Process Improvement Consultant

The University of Missouri is seeking a consultant to provide process improvement and customer journey analysis services for the UMKC Innovation Center. The consultant will be responsible for identifying areas for improvement and providing recommendations for enhancing the customer experience. The scope of work includes process improvement, customer journey mapping, and stakeholder management. The University is looking for a best overall response and has estimated the cost to be $150,000. Key aspects of the job include: • Identifying infrastructure to support faculty, students, and community clients • Aligning multiple units focusing on innovation, commercialization, and entrepreneurship • Providing a seamless experience for customers • Developing a roadmap for remedying accessibility deficiencies • Ensuring compliance with applicable laws and regulations