YH23-0120 - ServiceNow Implementor Services

This closed solicitation (YH23-0120) calls for ServiceNow implementation services. The task order was awarded to a limited set of pre‑qualified vendors, indicating a targeted, sole‑source approach rather than an open competitive bid. The work will likely involve configuring, customizing, and maintaining the ServiceNow platform to meet the agency’s business processes, providing ongoing support, and possibly training staff on the system. • ServiceNow platform configuration, integration, and customization • Ongoing system administration, support, and upgrades • Potential training and knowledge transfer for agency personnel