Description
The University of Pittsburgh is seeking a qualified vendor to provide a fully‑managed Single Sign‑On (SSO) infrastructure based on Shibboleth IdP, supporting both SAML 2.0 and OpenID Connect (OIDC) protocols. The contract will run for three years, with a 30‑day cancellation right, and requires a hosted SaaS option (with an optional Managed Private Cloud deployment). The provider must deliver 99.97 % monthly uptime, rapid incident response, comprehensive audit‑log access, monthly reporting, and compliance documentation (SOC 2 Type II or equivalent). Key deliverables include migration from the existing IdP, ongoing maintenance, MFA integration, and a self‑service portal for SP/RP onboarding.
• Provide a high‑availability, cloud‑hosted Shibboleth IdP supporting SAML 2.0 and OIDC with PKCE, JWKS rotation, and attribute mapping.
• Offer 24×7×365 support with defined SLA response times (P1 within 15‑30 min, P2 within 1‑2 h) and a 99.97 % uptime guarantee.
• Submit an itemized pricing proposal covering subscription fees, DR, per‑integration charges, consulting, and optional private‑cloud deployment.
• Deliver migration plan, audit‑log access, monthly reports, and maintain compliance with NIST, ISO 27001, and SOC 2 Type II standards.