Description
The City of Watertown is seeking a contractor to provide commuter shuttle service for a three-year term, with four one-year options for renewal. The service should connect various locations within the city. The bid includes the provision of transportation services, and the contractor will be responsible for operating and maintaining the shuttle vehicles. Key considerations for this bid include the ability to provide reliable and efficient transportation services, as well as compliance with all relevant laws and regulations.
• The contractor must have experience in providing similar transportation services.
• The contractor must have a good safety record and comply with all relevant safety regulations.
• The contractor must be able to provide vehicles that are accessible and compliant with the Americans with Disabilities Act.
• The contractor must have a plan in place for emergency situations and unexpected events.
• The contractor must be able to provide customer service and respond to customer complaints in a timely and professional manner.