RFP 26-003FIN UTILITY BILLING SYSTEM (UBS) SOFTWARE AND IMPLEMENTATION SERVICES

The City of Dayton, Ohio is seeking proposals for a Utility Billing System (UBS) software and implementation services. The city is looking to replace its current utility billing platform with a modern, flexible, and fully integrated solution that can support long-term operational efficiency and align with industry best practices. The proposed solution should include software, implementation, project management, and ongoing services. The city is open to various recommended timelines, but anticipates starting the implementation around September 2026 with the goal of going live in 2027 at the latest. • The proposed solution should be able to manage customer information, meter inventory, billing, payments, and collections. • The solution should be able to integrate with the city's existing systems, including its ERP system. • The city is looking for a cloud-based solution that is easily accessible by employees and relatively easy to use. • The city is seeking a low-maintenance application that does not require a substantial amount of time and effort in training. • The proposed solution should be able to generate reports without significant assistance from technology resources. • The city is looking for a solution that can support dual meter-reading inputs from both the existing Badger AMR drive-by system and the future fixed-network AMI system.