Default Mgmt - Financial Literacy

Mt. Hood Community College (MHCC) is seeking a contractor to provide default management and financial literacy services to its students. The selected contractor will be required to provide one-on-one counseling, facilitate three-way calls with students and their loan servicers, and conduct outreach to student borrowers. The contractor will also be responsible for providing online learning resources and tools on personal finance management, debt management, and other related topics. The contract term is 36 months, with a maximum budget of $18,000 per year. The contractor will be selected based on their experience, price, and references. • Provide one-on-one counseling via phone or Live Chat with students. • Facilitate three-way calls with student and their loan servicer(s). • Utilize progressive skip tracing methods to reach out to students via multiple mediums (phone, emails, text, mail, etc.). • Conduct outreach to student borrowers during the six-month grace period within 30 days of withdrawal/graduation. • Conduct outreach to student borrowers who are delinquent on their loans beginning at day 30 and monthly thereafter. • Conduct outreach to student borrowers who have defaulted on their loans beginning at day 270 of delinquency and monthly thereafter; assist students with default rehabilitation.