IDAS System Operations, Licensing Renewal, and Maintenance

The U.S. Food and Drug Administration (FDA) is conducting market research to support the Office of Pharmaceutical Quality and Research (OPQR), which requires software license renewals, software maintenance and support, targeted software development improvements, and on-site hardware preventative maintenance services to sustain and enhance the operational capabilities of the Integrated Digital Asset System (IDAS). The FDA is seeking small business sources to determine the availability and capability of small business manufacturers or small businesses capable of providing services. The required services include RFID label printing software licensing and maintenance, asset management software licensing and maintenance, asset management software development and enhancements, and on-site hardware preventative maintenance and technical support. • The contract period of performance is 12 months. • The contractor shall provide license reactivation, additional printer licenses, and annual maintenance renewal for BarTender Enterprise software. • The contractor shall provide perpetual software license annual maintenance fees for ItemAware, supporting up to 10,000 laboratory assets and up to 100 networked IP/edge devices. • The contractor shall implement software modifications and provide technical assistance to sustain each enhancement within the IDAS environment. • The contractor shall perform on-site preventative maintenance visits to inspect, service, calibrate, and address identified hardware issues.