RFI 20-26 Employee Scheduling Software

The Massachusetts Bay Transportation Authority (MBTA) is seeking information on employee scheduling and workforce management solutions. The MBTA has over 8,000 employees, with most being represented by 28 unions through 16 collective bargaining agreements. The agency is looking for a single product suite or point solutions that can create employee schedules compliant with Hours of Service (HOS) rules and collective bargaining agreements for four departments: Engineering & Maintenance, Vehicle Maintenance, Operations Control Center, and the Operations Training School. The MBTA is interested in features such as real-time tracking of actual hours worked, reporting on hours scheduled and hours worked, safeguards on employees from being scheduled beyond work limits, and integrations with other systems in use at the agency. • The solution should have a configurable HOS Rule Engine. • The solution should have automated HOS rule warnings or hard blocks from employees being scheduled in violation of work or rest rule limits. • The solution should have the ability to establish approval workflows for override of HOS standards. • The solution should provide real-time alerts, dashboards, and/or notifications for "no-shows" to allow for immediate operational adjustments. • The solution should have bi-directional sync capabilities for syncing data with payroll/ERP systems and time clock systems. • The solution should be compliant with Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA.