Description
Missoula County seeks a fully integrated, NENA‑compliant Emergency Medical Dispatch (EMD) software system that will interface with its existing CAD (New World by Tyler Technologies) and 9‑1‑1 telephony (Motorola Vesta). The vendor must provide software, installation, training, support, and ongoing maintenance for a minimum of one year, with options to extend up to five years. The solution must include scripted Q&A protocols, pre‑arrival instructions, automated QA reporting, and compliance with multiple national standards.
• Provide EMD protocol software with CAD and 9‑1‑1 system integration
• Deliver training materials (both physical flip‑cards and online modules) for 27 dispatch operators and 2 administrators
• Offer 24×7 technical support, warranty, and optional extensions up to five years
• Must be a manufacturer or authorized distributor of NENA‑compliant NG9‑1‑1 systems and carry required insurance